Terms and conditions
Translation. Only the German version is legally binding.
1. Provider, scope
1.1 The provider of SBüro is Swiss 3D Surface, Inh. Swirski, sole proprietorship, Romanshornerstrasse 76b, 9320 Arbon, UID (enterprise identification number) CHE-429.712.336 («SBüro» or «we»). Contact: post@sbuero.ch.
1.2 SBüro is directed exclusively at businesses that use SBüro for their commercial activity («Customer»). By registering or accepting, the Customer confirms that it does not use SBüro for personal or family purposes.
1.3 These GTC apply to the SBüro web application (app.sbuero.ch) including the website, interfaces (e.g. connection of an AI of the Customer, calendar subscription, Sicherungsbox (backup box)) and support. Deviating terms of the Customer apply only if SBüro confirms them in writing.
1.4 The data processing agreement (DPA, Annex 1) forms an integral part of these GTC. The privacy notice on sbuero.ch applies to SBüro's own data.
2. Services
2.1 SBüro provides office software on a subscription basis: quotes (including with guided calculation), invoices with QR payment part, credit notes, payment reminders, deadlines and calendar, customer and article management, storage for bank files and attachments, release tray («nothing without OK»), sending after the OK and export (also for the Customer's fiduciary/accountant). Characters (agents) prepare work as drafts that the Customer adopts with its OK; they work with the Customer's AI (clause 2.5). Depending on the package and booking, modules are added: bookkeeping and bank reconciliation, purchasing (price comparison), sales, and marketing and social media; support for founding a company is planned and not yet bookable. Functions and prices per package are shown on sbuero.ch; functions marked as «planned» are not owed.
2.2 Tool, not sender: Every document is released or sent only after an express OK from the Customer. Without an OK, SBüro sends nothing. Calculation aids (e.g. costing, Income & Expenses) are aids only; the Customer chooses the entries, categories and rates.
2.3 No advice: SBüro does not provide tax, legal, fiduciary or accounting advice.
2.3a Figures are functions of the software. The figures (agents) are functions of SBüro that prepare drafts; they are not persons. They are not professionals in law, fiduciary services, accounting or tax, nor an audit firm, and do not carry out any of these activities. Names, faces and role labels (e.g. «Accounting», «Legal texts», «Authorities & papers») only describe the function. Every result is a proposal that the Customer reviews before giving its OK (clauses 2.2 and 2.5). For legal, tax or accounting questions, the Customer consults a professional. The Customer sends letters to authorities in its own name; the sender and responsibility for content and deadlines lie with the Customer.
2.4 Bookkeeping and retention remain with the Customer. The Customer remains responsible for its bookkeeping, its VAT and the retention of its accounting records and vouchers (Art. 957 et seq. CO, in particular Art. 958f CO). SBüro provides the export for this purpose. SBüro does not warrant that storage in SBüro meets the retention requirements of the Ordinance on the Keeping and Retention of Accounting Records (GeBüV).
2.5 Customer's AI (requirement): For the work of the characters, the Customer connects its own AI (own subscription or own key with an AI provider, at its own cost). An AI in a business or professional edition with an extended thinking mode (reasoning) is a requirement. Demanding tasks — in particular bookkeeping, VAT, letters to authorities and costings — require such an AI. With a basic or free edition the characters work only to a limited extent; the quality of the drafts depends on the AI chosen. The Customer chooses and pays for its AI itself and is responsible for this choice. If the Customer connects its own key, SBüro chooses the model of that provider suited to each task; if it connects its own AI program, the model and settings lie with the Customer. SBüro is not a party to the contract with the AI provider and is not liable for suggestions or content of the AI connected by the Customer, in particular not for results of a basic or free edition (clause 8.3, subject to clause 8.1). Every draft remains a suggestion that the Customer checks before the OK (clauses 2.2 and 2.3); nothing goes out without the Customer's OK. The AI can only read what the Customer releases and only create drafts or suggestions; purchase prices are not visible to the AI, except in the Purchasing module if the Customer books it (price comparison). If the Customer connects its mailbox, SBüro reads incoming e-mails read-only; nothing is deleted, moved or answered.
2.6 Support: by e-mail to post@sbuero.ch. We generally respond within 1–2 working days (target, not a commitment). SBüro accesses the Customer's data only with a reason, and such access is recorded in the log at the Customer (clause 7.4).
3. Account, users, access
3.1 Businesses register themselves on sbuero.ch (company name, UID, address, e-mail) or are invited by the operator. SBüro checks the UID in the public UID register; if UID and company name match, access is set up immediately after the e-mail address has been confirmed, otherwise after a check by SBüro. SBüro may reject a registration without giving reasons.
3.2 Users and devices: Each user has personal access; access may not be shared. One computer and one telephone may be logged in per user at the same time; if a further device of the same type logs in, the older one is logged out. The number of users depends on the package. A phone can be connected from the signed-in computer using a one-time QR code; it stays signed in for up to 90 days or until the Customer disconnects it in the settings.
3.3 Fiduciary access: The Customer may grant read access to up to three fiduciaries/accountants (for a limited or unlimited period, revocable at any time). On first login they confirm confidentiality and data protection; they are not parties to the contract. The Customer is responsible for selecting them and revoking access.
3.4 Two-factor login: A second factor (code from an authenticator app) is mandatory for owners and for fiduciaries/accountants and optional for employees. The Customer keeps access and recovery codes safe and separate from the telephone.
3.5 Loss of the second factor: A reset is carried out only by SBüro after a call-back to the security number stored by the Customer and verification of the UID; it is entered in the Customer's log and notified to the owners by e-mail. The Customer keeps the security number up to date.
3.6 The Customer notifies SBüro without delay if it suspects misuse of its access.
4. Obligations of the Customer
4.1 The Customer is responsible for the accuracy of its master data (company, UID, VAT number, IBAN), for content, prices, recipients and every release. Every OK is a decision of the Customer.
4.2 The Customer processes in SBüro only personal data that it is lawfully entitled to process, and informs its customers in accordance with the Federal Act on Data Protection.
4.3 The following are not permitted: (a) sensitive personal data on a large scale (e.g. health data of patients); (b) businesses whose data are subject to professional secrecy under Art. 321 SCC (e.g. medical practices, law firms, notary offices), and fiduciary/accounting firms. SBüro is not designed for this.
4.4 The Customer regularly exports its data itself, in particular for its retention obligations.
4.5 The Customer sends advertising to third parties on its own responsibility and complies in particular with Art. 3 para. 1 let. o UCA.
5. Prices, subscription, payment
5.1 The prices and packages on sbuero.ch or in the pilot agreement at the time of conclusion or renewal apply. Introductory offer (pilot): the first 20 businesses that sign up by 31 December 2026 and conclude a subscription receive, free of charge for 6 months from the start of the subscription, three additional agents beyond the booked package as well as the Accounting & bank reconciliation module; the package is charged at the regular price. SBüro reminds the Customer of the end of the pilot 30 days in advance by e-mail and by a message in the app. After the pilot, nothing is renewed for a fee unless the Customer expressly chooses «Keep» in the app: the additional agents and the module then continue from the next billing period at the regular prices according to sbuero.ch. Without this choice, they switch off automatically after the pilot, at no cost; the Customer's data is kept. The Customer's feedback during the pilot is governed by the pilot agreement. The provider is not registered for VAT; no VAT is shown on the invoices. If it becomes liable for VAT, this is deemed a price change under clause 5.4.
5.2 Trial period (if offered): New businesses may test SBüro free of charge for 14 days in a limited trial version. The trial period ends by itself; a subscription only arises if the Customer expressly takes it out and pays for it. Without a subscription, the Customer can still read and export its data for 30 days after the end of the trial period. SBüro then announces the deletion by e-mail to the owner's address and deletes the data of the trial account after a further 14 days. The Customer's statutory retention obligations remain its own responsibility; it makes its export beforehand.
5.3 Term and termination: The subscription runs monthly, semi-annually or annually and renews automatically for the same period. The Customer may terminate at any time with effect from the end of a calendar month; in the case of semi-annual or annual prepayment, the period paid for is not refunded. SBüro may terminate with 30 days' notice with effect from the end of a term.
5.4 Price changes are announced by SBüro in writing (e-mail or notice in the app) at least 30 days in advance; they apply from the next renewal. The Customer may terminate with effect from that date.
5.5 Payment in advance: SBüro issues the invoice with QR payment part 7 days before the start of the next subscription period; it is due at the start of the period. Other payment methods will be announced before they are introduced.
5.6 Non-payment: Reminders 7 days before and on the due date and 1, 7 and 12 days thereafter. From 12 days after the due date, the account is blocked (read, export and payment only). 42 days after the due date, the account is closed (payment and export only). 90 days after closure, the data are deleted following 14 days' advance notice. Export remains possible until deletion. The reminders appear in the app and are additionally sent by e-mail to the owner.
5.7 Loyalty bonus: after each period of 12 months of paid subscription, the Customer can choose a loyalty bonus in the app: one additional agent for 12 months or one month without the package price. The bonus has no cash value, is not transferable and expires if not chosen within 60 days.
6. Availability, maintenance, changes
6.1 SBüro endeavours to ensure high availability but does not warrant any specific availability.
6.2 Maintenance work is carried out where possible during the maintenance window (Sunday from 22:00). Urgent security updates may be carried out at any time.
6.3 SBüro develops the software further. Material restrictions of existing functions are announced 30 days in advance; the Customer may terminate with effect from that date.
7. Data protection and data security
7.1 For the personal data that the Customer processes in SBüro (in particular data of its customers), the Customer is the controller and SBüro the processor; the DPA (Annex 1) applies.
7.2 For the Customer's account and contract data, SBüro is the controller; the privacy notice applies.
7.3 Storage location: The data are stored on a server in the Netherlands (EU). The Federal Council has determined that the Netherlands provides adequate data protection (Annex 1 of the Data Protection Ordinance). A change of server provider will be announced in accordance with the DPA. The list of sub-processors is set out in the DPA (Annex B).
7.4 Log of operator access: Every access by SBüro to the Customer's data via the operator functions (support, release, payment, security number, switching modules) takes place only with a reason and is entered in a log that the Customer can view and export. Honest limitation: anyone with full technical access to the server could circumvent a log in the database; SBüro therefore additionally logs connections to the database outside the database (retention 12 months).
7.5 SBüro notifies the Customer as soon as possible of any breach of data security affecting its data (Art. 24 para. 3 FADP).
7.6 SBüro creates an encrypted backup daily and automatically tests its restoration. Restoration of a specific data state is not warranted (see clause 4.4).
7.7 SBüro does not use the Customer's data for its own purposes, in particular not for advertising and not for training AI models.
7.8 Voice: when SBüro reads answers aloud, the text is converted into speech on SBüro's server; when the Customer connects a phone and speaks there, the recording is converted into text on SBüro's server. Both happen without any further service provider other than the server provider named in the data processing agreement; recordings and voice output are not stored. On request, the device uses its own voice function.
8. Liability
8.1 SBüro is liable in accordance with the statutory provisions for damage caused intentionally or through gross negligence.
8.2 Otherwise, liability is limited to the amount paid by the Customer for the subscription in the 12 months preceding the event giving rise to the damage. To the extent permitted by law, liability for indirect and consequential damage, loss of profit, loss of data (provided SBüro has carried out the backup under clause 7.6) and for damage arising from the Customer's content, prices, categories, rates, recipients or releases is excluded.
8.3 SBüro is not liable for delivery problems (spam filters, incorrect addresses, failure at the recipient), including for payment reminders released by the Customer, nor for suggestions or content of an AI or calendar app connected by the Customer and of other services connected by the Customer itself (e.g. social media planner, the Customer's mailbox) — subject to clause 8.1.
8.4 Liability for auxiliary persons is limited to the same extent (Art. 101 para. 2 CO).
8.5 SBüro assumes no guarantees and no contractual penalties.
9. Rights to software and data
9.1 All rights to the software remain with SBüro. For the duration of the subscription, the Customer receives a non-transferable right to use SBüro for its business. Resale and use for third parties are not permitted.
9.2 The Customer's data belong to the Customer. SBüro uses them only to provide the service (DPA).
10. Term and termination
10.1 The contract begins with the acceptance of these GTC and runs in accordance with clause 5.3.
10.2 Either party may terminate without notice for good cause. Good cause for SBüro is in particular a breach of clause 4.3.
10.3 After the end of the contract, the Customer may export its data for 30 days. Thereafter SBüro deletes the Customer's data; encrypted backups expire after their retention period (at most approximately 12 months, DPA clause 8).
11. Changes to these GTC
11.1 SBüro may amend these GTC. New versions are announced at least 30 days before they enter into force and must be expressly accepted in the app (version, date, time and user are stored). Without acceptance, reading and export remain possible; write functions are blocked. The Customer may terminate with effect from the date of entry into force.
12. Language, law, place of jurisdiction
12.1 These GTC are available in German, French, Italian and English; the German version is authoritative.
12.2 Swiss law applies, to the exclusion of the CISG.
12.3 The place of jurisdiction is Arbon.
13. Sicherungsbox and setup
13.1 Sicherungsbox: If the Customer orders the Sicherungsbox, a program on its computer retrieves an encrypted copy of its data and stores it on a disk at the Customer's premises. The Customer creates and keeps the access key; SBüro knows only a check value and cannot recover the key. Handing over the data to the Customer itself is not a disclosure to third parties.
13.2 The Customer is responsible for the disk and the key. SBüro is not liable for loss, theft or damage of the disk or the key at the Customer's premises — subject to clause 8.1.
13.3 Setup: Setup is carried out jointly via screen sharing; the Customer clicks itself. The terms of the offer or the pilot agreement apply.